Procedures

Clocking In and Out Procedure

All employees must clock in and out using the sparQ app. Before Arriving at Job Site 1. Open the sparQ app 2. Navigate to your scheduled job 3. Click "Start Timer" when you arrive During the Job -...

Customer Complaint Handling

How to handle customer complaints professionally. On-Site Complaints If a customer expresses dissatisfaction while you're on-site: 1. Listen - Let them explain the issue fully 2. Apologize - "I'm...